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| TECHNOLOGY: |
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| Infotronics has
combined the very latest networking and IT
infrastructure with a fully supported telecom
backup system. This results in facilities which
are robust, scalable and flexible. Some of the
key features of the technology we have are:-
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- Avaya ACD / PBX (G3si) - Automatic call
distributor
- Avaya 6408 handset connected to all digital
ports for superior voice quality
- Comprehensive eCRM tool from Avaya as part
of the total Avaya voice solution
- Nortel 7440 multiplex solution for high
quality voice comprehension
- Nortel Passport 2430 for remote multiplex
management
- Interactive training rooms and simulation
labs
- Highly reliable Dell/IBM servers and
desktops
- Redundancy provided at every point of
failure (internal links and infrastructure)
- Nortel based LAN, we use Nortel Baystack
450-24T switch with Nortel firewall and secure
VPN or remote access
- PAF Software QAS for easy address & post
code retrieval
- 100% UPS and full generator back up for
power redundancy
- Complete disaster recovery procedure in
place
- CCTV and entry restriction at all points
with electronic access cards
- Facility for discrete client quality
monitoring
- Broadband and Wireless Internet connectivity
for Web browsing, mail server and FTP
applications.
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| International Voice
Connectivity |
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Current international
connectivity:
2048 Kbps IPLC link to
Singapore - route via i2i
2048 Kbps Voice
services link with BT
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| The company
maintains a Singapore IPLC link connected to the
Singtel PSTN network to make quality calls to
Australia and to provide toll free services to
Australia as well as the United States and the
UK. |
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| Data Security |
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| Infotronics follows robust practices
to ensure all data is protected and information
is secure. The company conforms to the Data
Protection Act 1998 and guarantees that all
information provided by clients, for the
provision of services, is maintained in
strictest confidence. Disclosures are only made
to those actually working on subject operations
on a 'need to know' basis. The company also uses
PGP software to ensure that data exchanged
between relevant parties is sent in an-encrypted
format only accessible to authorised staff of
either party. |
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| Disaster Recovery |
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| At
Infotronics there are three levels of redundancy
in back up provision, with one mirror system
maintained off site to ensure that data is not
lost irrevocably. All business critical data is
backed up on magnetic media with daily/weekly
schedules as appropriate. |
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| To
arrange a meeting with one of our Directors or
to find out more about how Infotronics can help
your company please phone +44 20 3027
7699. |
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