© Infotronics 2008   TECHNOLOGY:   Infotronics has combined the very latest networking and IT infrastructure with a fully supported telecom backup system. This results in facilities which are robust, scalable and flexible. Some of the key features of the technology we have are:-   Avaya ACD / PBX (G3si) - Automatic call distributor Avaya 6408 handset connected to all digital ports for superior voice quality Comprehensive eCRM tool from Avaya as part of the total Avaya voice solution Nortel 7440 multiplex solution for high quality voice comprehension Nortel Passport 2430 for remote multiplex management Interactive training rooms and simulation labs Highly reliable Dell/IBM servers and desktops Redundancy provided at every point of failure (internal links and infrastructure) Nortel based LAN, we use Nortel Baystack 450-24T switch with Nortel firewall and secure VPN or remote access PAF Software QAS for easy address & post code retrieval 100% UPS and full generator back up for power redundancy Complete disaster recovery procedure in place CCTV and entry restriction at all points via electronic access cards Facility for discrete client quality monitoring Broadband and Wireless Internet connectivity for Web browsing, mail server and FTP applications.   International Voice Connectivity   Current international connectivity: One x 512 Kbps IPLC link to the UK - route via FLAG One x 2048 Kbps IPLC link to the Singapore - route via i2i   UK IPLC connected to the UK PSTN provides local CLI when calling UK Customers, local DDI, toll free (0800) and toll numbers. The company also maintains a Singapore IPLC connection via SingTel PSTN to make quality calls to Australia and to provide toll free services to Australia as well as the United States and the UK.   Data Security   Infotronics follows robust practices to ensure all data is protected and information is secure. The company conforms to the Data Protection Act 1998 and guarantees that all information provided by clients, for the provision of services, is maintained in strictest confidence. Disclosures are only made to those actually working on subject operations on a 'need to know' basis. The company also uses PGP software to ensure that data exchanged between relevant parties is sent in an-encrypted format only accessible to authorised staff of either party.   Disaster Recovery   At Infotronics there are three levels of redundancy in back up provision, with one mirror system maintained off site to ensure that data is not lost irrevocably. All business critical data is backed up on magnetic media with daily/weekly schedules as appropriate.   To arrange a meeting with one of our Directors or to find out more about how Infotronics can help your company please phone 0203 178 4373.